FAQ

For your convenience, we have listed the answers to the most commonly asked questions. If you can't see your questions, please give us a call.

  1. How long will I wait for my service?

    We know that spending the day waiting for tradespeople is not a good use of your time. That's why give you an hours notice of our arrival so you can schedule your day as you need. When we arrive, we're ready to work quickly and efficiently.

  2. How frequently should I service my air conditioner?

    We recommend scheduling a service for domestic air conditioners once a year, or twice a year for commercial usage. This will enable us to find and repair small faults before they become big issues, as well as keep your air conditioner running efficiently, therefore cost effectively.

  3. What is your warranty on new installations?

    For domestic installations, we give the following warranty:
    • 5 years manufacturer's warranty
    • 10 years ducting warranty
    • 12 months labour/installation/zone motors and switches warranty

    For commercial installations, we give the following warranty:
    • 1 year manufacturer's warranty
    • 10 years ducting warranty
    • 12 months labour/installation/zone motors and switches warranty

  4. Can I see an air conditioner on display before buying?

    Of course! We have operational air conditioners on display in our showroom. Contact us for details.

  5. What is an 'inverter' air conditioner?

    An inverter model is an air conditioning unit that is able to run at several speeds, not just a single speed like most models. This means that the air conditioning unit can match its speed to the required output, and serve as a more energy efficient solution when you don't need the unit to operate at full capacity at all times.

  6. What does the term 'horsepower' mean in relation to the capacity of an air conditioner?

    Horsepower is just one of the many different variables which define the output of an air conditioning unit. It's important to consider other features-such as size, airflow and efficiency -to get a real understanding of an air conditioning unit's capacity.

  7. What is 'PeakSmart' Air Conditioning?

    PeakSmart air conditioning is a mechanism to assist with managing energy consumption demand at peak times of the day. It caps your energy consumption at a certain level during peak times to decrease stress on energy sources. You may be eligible for a rebate if you install a PeakSmart model. Call us to find out more.

  8. What is 'Ducted Reverse Cycle' Air Conditioning?

    Ducted reverse cycle air conditioning works with an internal and external unit installed at your property. These units pump air through ducts to outlets, usually installed in the ceiling. This air can be set to warm or cool the property as needed.

  9. What is zoning?

    Zoning allows you to group rooms of your property into 'zones' that you can heat or cool together as necessary. For example, you can group the bedrooms of your home together to warm the house overnight without wasting energy warming living spaces that are not used at that time. This increases efficiency and reduces running costs for your system.

  10. What temperature should I set my thermostat to in order to save the most money?

    This is of course up to you and what makes you the most comfortable. As a general rule, most families set their thermostat around 23-25 degrees during summer, and 18-21 degrees in winter.

  11. What size air conditioner will I need?

    This depends on the area you need to heat or cool, and of course your budget. Contact us to speak with one of our air conditioning experts who will help you choose the right system for your needs.

  12. Can plants be placed around or near the outdoor unit?

    Plants can grow around the unit, but there must be enough space around the unit to allow for airflow. If there is not enough space, the unit can overheat or suck in debris. This means repairs will be required.

  13. How can I lower my energy consumption whilst operating my air conditioner?

    If you are conscious of keeping your energy consumption as low as possible, there are always ways to help your air conditioner function efficiently. Closing curtains, blinds, doors and windows will help your air conditioner to cool the space quicker and use less energy. Selecting an inverter model or one with an automatic setting will enable your unit to adapt to the environment and increase or decrease energy output as necessary. Regular servicing will also keep it in good order to ensure maximum efficiency when used.

  14. How long should a split system air conditioner last for?

    A split system air conditioner that has been regularly serviced will typically last for 10 years if used for domestic purposes. This can be shortened if the unit is not well maintained.

  15. Can you explain the Energy Efficiency Rating System?

    In order to quantify the energy efficiency of different models and brands of air conditioning units, industry standards have been created to make it easy for you to compare.
    The two key standards are the COP (Coefficient of Performance) and the EER (Energy Efficiency Rating). These will calculate for you how much energy is required to produce a heating or cooling effect. The basic rule of thumb is the higher the number, the more efficient the unit.

  16. What is ducted air conditioning?

    Ducted air conditioning is one of the best ways to get air moving through any property, particularly if it's large. Ducted air conditioning systems work by moving cold or heated air through ducts which lead to different areas of your home. Ducted air conditioning works by making use of an outdoor fan which pumps cool air into the house.

  17. What is split system air conditioning?

    Split systems make use of separate single air conditioning units that are mounted to the wall of each room. This provides the user the ability to control the air conditioning and heating condition of each room.

  18. What does zoning mean?

    The term 'zoning' refers to the way that ducted air conditioning systems are split to provide different areas of properties/buildings with specific air conditioning solutions. This allows for quite a flexible solution for individual spaces and allows users the ability to create unique airflow solutions based on the specific needs of each room.

  19. How do I choose the right size air conditioner for my house?

    Every home is different, and the right air conditioner will depend on many factors, such as room orientation, window size and ceiling insulation to name a few. It's an important decision to get right, as an air conditioner that's too small won't adequately heat or cool your home, but one that's too large will be inefficient and expensive to run.

  20. How often should I clean my filters?

    As a general rule, you should clean your air filter when the filter light flashes, but this will vary depending on the air quality in your home and other environmental factors in more dusty or polluted environments you should clean your filters more regularly. As a rule of thumb, you should clean your filters once every season in a normal domestic environment, and once a month for commercial applications

Troubleshooting

Before calling out our Tweed Coast air conditioning experts, you may wish to try some of the solutions below to address common problems with your equipment.

Signs it's time to service your air conditioner:

  • Your system doesn't cool as efficiently as normal.
  • Your system regularly turns on and off by itself.
  • Your indoor humidity levels are unusually high in summer.
  • You hear your indoor unit fan operating but do not feel cool air, unless you have a ducted system, where you will not feel a rush of air immediately as the air does not have the same pressure as the fan.

Your air conditioner is not cooling properly:

If the system is not running at all:

  • Check that your control or thermostat is set to the correct mode. If you're cooling, your thermostat should be set to a lower temperature than your current indoor temperature.
  • Check that your outdoor condensing unit is operating. If it isn't, check your circuit breaker in your property's electrical panel-all switches should be in the ON position.

If the system is running, but not cooling enough:

  • Check the filter-it may clogged due to a build up of material. It's recommended to clear your filter at least every six months, or more for frequent users. Without regular cleaning, the filter can block airflow and cause the unit to shut down completely.
  • Check all return air grilles for blockages. Return air grilles are larger and located on a wall or ceiling for newer properties.
  • Check all supply registers to ensure that they are open.

Your air conditioner is not heating properly:

If the system isn't running at all:

  • Check to ensure your thermostat is set to HEAT (we know it sounds obvious, but it's often the problem). The thermostat should be set to a higher temperature than your current indoor temperature.
  • Check that your outdoor condensing unit is operating. If it isn't, check your circuit breaker in your property's electrical panel-all switches should be in the ON position.

If the system is running, but not heating enough:

  • Check the filter-it may be clogged up by material. It is recommended to clear your filter at least every six months, or more often for frequent users. Without regular cleaning, the filter can block airflow and cause the unit to shut down completely.
  • Check all return air grilles for blockages. Return air grilles are larger and located on the wall or ceiling for newer properties.
  • Check all supply registers to ensure they are open.

If you've tried all of the above and the problem is still occurring, then it's time to contact our expert team at Cold Front Air Condition.

Manuals

In the event you lose your manual, we keep handy copies for our most popular model's controller manuals right here.

Click to download manuals.

1/25 Industry Drive, Tweed Heads South, NSW 2486

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